Customer Support

Support services are an integral part of any technology company. It is vital that all solutions are supported once installed. e-tek Solutions prides itself in providing such a service to its clients 24 hours a day, 365 days a year. This includes Christmas day, Boxing day, New Years day, Bank holidays or any other celebrations when other companies are closed, e-tek is working hard to keep businesses going to make sure that there are no disruptions to their operation at any time.

There are three levels of support for EPoS and other IT customers.

Bronze Cover

This cover includes following:

annual software licensing

1. latest software updates

2. 24 hour telephone support

3. dial-in support

4. hardware & peripherals at discounted rates

Silver Cover

annual software licensing

1. latest software updates

2. 24 hour telephone support

3. dial-in support

4. unlimited call-outs to the site(s)

5. hardware & peripherals at discounted rates

Gold Cover

annual software licensing

1. latest software updates

2. 24 hour telephone support

3. dial-in support

4. unlimited call-outs to the site(s)

5. hardware replacements

6. hardware & peripherals at discounted rates

If you have any further questions then please do not hesitate to contact our Business Development Team on 0845 22 22 204 or by sending an email to info@e-tekltd.com