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Customer Support
Support services are an integralpart of any technology company. It is vital that all solutions are supported once installed. e-tek Solutions prides itself in providing such a service to its clients 24 hours a day, 365 days a year. This includes Xmas day, Boxing day, New Years day, Bank holidays or any other celebrations when other companies are closed, e-tek is working hard to keep other businesses going to make sure that there are no disruptions to their operation at any time.
There are three levels of support or maintenance contracts for EPoS and other IT customers.
Bronze Cover
This cover includes following:
- annual software licensing
- latest software updates
- 24 hour telephone support
- dial-in support
- hardware & peripherals at discounted rates
Silver Cover
This cover includes following:
- annual software licensing
- latest software updates
- 24 hour telephone support
- dial-in support
- unlimited call-outs to the site(s)
- hardware & peripherals at discounted rates
Gold Cover
This cover includes following:
- annual software licensing
- latest software updates
- 24 hour telephone support
- dial-in support
- unlimited call-outs to the site(s)
- hardware replacements
- hardware & peripherals at discounted rates
If you have any further question then please do not hesitate to contact our Business Development Team on 0845 22 22 204 or by sending an email to info@e-tekltd.com
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Services Overview
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EPOS Benefits
Better stock control, staff performance monitoring,more savings and less shrinkage etc....
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Leasing Benefits
100% tax deduction, better use of valuable cash. Low initial deposit
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Handheld PDAs & Chip and Pin
Integration of Handheld PDAs with POS and Backoffice for easy order preparation and stock management. Integrated Chip & Pin terminals provides you safe, fast & convenient payment options.
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News
e-tek is prepared for the up-coming high demand pressure and assures quality service at each and every stage in this new year - BODs 28 Dec. 2009
Read more...
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